Greetings,
If you are reading this, then you have already accessed the new Arcitecta Support Portal. This system will help manage support tickets, as well as becoming a central location for additional information.
At the simplest level, the support system works exactly as you’ve been used to. Submit an email to support@arcitecta.com and a ticket will be opened, associated with your organization.
Note that when you access your tickets via this Portal, there is a place to add additional information, including the severity of the issue or question, version numbers or other details that may be helpful in diagnosis, and you’ll be able to to attach logs and so on. It is a simple, yet powerful system.
Over the coming months we will expand the content that is visible at the landing page Support Portal. This will include release information, download links, as well as other content that will be generic to everyone.
But in addition to that, the portal is uniquely configured for your organization, and can include unique content that no other user outside of your group will be able to see. This may include site-specific content, and can also include any information you may wish to post here for your team to see as well.
If you have any questions, please feel free to send them to me. Or better yet, send a the request to support@arcitecta.com, and we’ll help you get going.
Jason Lohrey / CTO
jason.lohrey@arcitecta.com
0 Comments